Shipping policy

Thank you for choosing SPKeyboards. Please read our shipping policy below to understand how we process and ship your orders.

Shipping Carrier

We use the United States Postal Service (USPS) for shipping keycaps and keyboards.

Shipping Options and Transit Times (Domestic) 

Once your order has been dispatched, the transit time is determined by USPS based on the shipping option chosen by the customer. Please note that while we strive to ensure prompt delivery, we cannot guarantee specific delivery dates due to potential carrier delays that are beyond our control.
  • Ground Advantage: 2-5 business days 
  • First Class: 1-5 business days
  • Priority: 1-3 business days 
  • Express: Next business day-2 business days

Handling Times

  • Sublimated Keycaps (Made to Order): Approximately 7 days handling time due to the custom nature of the product.
  • Double-shot Keycaps: Approximately 2 days handling time.
  • Pre-Assembled Keyboards: Approximately 7 days handling time.

    International Shipping 

    We are pleased to offer worldwide shipping. For international orders, please be aware that you may be responsible for customs duties, taxes, and any related fees in your country. These fees are separate from your purchase with us and are not included in the cost of shipping.
    • First-Class Package International: Varies by destination, but may take up to 20 business days 
    • Priority Mail International: 6-10 business days
    • Priority Mail Express International: 3-5 business days
    • Global Express Guaranteed: 1-3 business days 

    Shipping Notifications

    Once your order has shipped, you will receive an email notification containing tracking information. This will allow you to track the progress of your shipment.

    Damaged or Lost Packages

    If your package arrives damaged, or if you haven’t received it within the expected timeframe, please contact us immediately. We will do our best to resolve the issue promptly.

    Customer Support

    If you have any questions or concerns about your order or shipping, please don’t hesitate to contact our customer service team at sales@solutionsinplastic.com